Shipping Policy

ORDER CARE & DELIVERY

Shipping Policy

Important information from order processing to delivery.

This policy explains how Viorzali™ handles order processing, shipping charges, tracking, address changes, and delivery issues for purchases made through viorzali.com. Delivery estimates are provided for guidance and may vary according to destination, carrier operations, customs procedures, and other circumstances.

Last updated: October 24, 2026

01. Order Processing

Orders are prepared after order submission and payment confirmation. Processing time can vary due to product availability, order volume, holidays, promotions, or verification requirements. Any processing estimate shown at checkout or in order updates should be reviewed alongside the expected transit time, as processing and shipping are separate stages.

02. Shipping Methods & Costs

Available shipping methods, supported destinations, and applicable charges are displayed during checkout before payment is completed. Costs may depend on the destination, order details, package characteristics, and selected service.

Promotional or free-shipping offers, when available, are subject to the conditions shown with the offer. Please rely on the final checkout amount when confirming your order.

03. Delivery Estimates

Delivery estimates are not guaranteed appointments. Actual transit times may be affected by carrier capacity, weather, public holidays, customs clearance, remote locations, incomplete address details, and events outside our reasonable control. If your order appears significantly overdue, contact customer support with your order number so we can review available tracking information.

04. Tracking Information

When tracking becomes available after dispatch, it is normally sent to the email address supplied at checkout. Tracking updates may take time to appear as a parcel moves between facilities. If tracking stops updating for an extended period, email service@viorzali.com with your order number and tracking reference.

05. Address Accuracy & Changes

Please confirm your full delivery address, postal code, apartment or unit number, and contact details before placing an order. If you notice an error, contact us immediately. We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after processing or dispatch preparation starts.

Additional delivery or reshipping costs caused by incorrect address details will be reviewed according to the circumstances and applicable law.

06. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by local authorities. Unless checkout expressly states otherwise, these charges may be payable by the recipient. Customs procedures can also affect delivery timing.

07. Lost, Damaged or Incorrect Orders

If an order arrives damaged, contains an incorrect item, or appears to be missing, contact us promptly. Include your order number and clear photos of the item, packaging, and shipping label where relevant.

If tracking shows “Delivered” but you cannot locate the parcel, check the delivery area, mailbox, household members, building reception, and carrier information where appropriate. If the parcel remains missing, contact us for further review.