Return & Refund Policy

RETURNS & CUSTOMER CARE

Return & Refund Policy

Helpful guidance for returns, exchanges, and eligible refunds.

This policy explains how to request a return, report a product issue, and receive an eligible refund for purchases made through viorzali.com. Because Viorzali™ offers press-on nails and beauty accessories, product condition and hygiene may affect preference-based return eligibility. Applicable consumer rights remain unaffected.

Last updated: October 24, 2026

01. Return Window

Eligible products may be requested for return within 30 calendar days after confirmed delivery, subject to the conditions in this policy and applicable law. Please contact us before the return period expires so that your request can be reviewed in time.

This standard return window does not limit any mandatory cancellation, return, warranty, or consumer rights that apply under relevant law.

02. How to Request a Return

Email service@viorzali.com or call 13113710404. Please provide:

Your order number and checkout email address.
The product name and quantity you wish to return.
The reason for your return request.
Clear photographs or videos if the product is damaged, defective, incomplete, or incorrect.
Photographs of the outer packaging and shipping label where relevant.

Wait for customer support to review your request and provide return instructions before mailing any item back.

03. Return Eligibility & Product Condition

For preference-based returns, products should generally be unused, undamaged, complete, and accompanied by their original packaging and included accessories where reasonably possible. Please include the applicable order number or proof of purchase.

Press-on nails that have been applied, worn, contaminated, altered, or damaged after delivery may not qualify for preference-based returns where permitted by law. Opened adhesives or hygiene-sensitive accessories may also be subject to product-specific restrictions. These conditions do not remove applicable rights relating to defective, incorrect, or non-conforming products.

04. Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery where possible. Include your order number, a description of the issue, and clear photos or videos of the item and packaging.

After reviewing the information, we will provide an appropriate resolution for a confirmed issue, which may include a replacement, reshipment, refund, or approved return. We will not require you to bear additional costs caused by an error confirmed to be attributable to us.

05. Non-Returnable Situations

Subject to applicable law, preference-based returns may not be available for items that have been used, materially altered, intentionally damaged after delivery, or returned with essential components missing. Products clearly identified before purchase as final sale or non-returnable may also be excluded where permitted by law.

Discounted items are not automatically excluded from returns. This section does not limit rights that cannot lawfully be excluded.

06. Return Address & Shipping Costs

Do not automatically send merchandise to the registered business address shown below. Once your return request is approved, customer support will provide the designated return address and instructions.

For preference-based returns, customers are generally responsible for return shipping costs. If an issue is confirmed to be attributable to us, we will explain the appropriate return-shipping arrangement. Please use a trackable shipping service and retain your receipt until the return is completed.

07. Refund Timing & Method

After an approved return has been received and inspected where required, we aim to initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

Original shipping charges are generally not refundable for preference-based returns unless required by law or expressly included in an approved resolution. If a return is due to a confirmed error attributable to us, eligible shipping costs will be addressed as part of the resolution.

08. Exchanges & Order Cancellations

Exchanges depend on product availability. If the requested item is unavailable, an approved return and a new order may be an alternative. For cancellations, contact us as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but cancellation cannot be guaranteed after processing or dispatch preparation has started.

09. Need Help?

For questions about eligibility, return instructions, or refund status, contact service@viorzali.com or 13113710404. Include your order number to help us review your request.