Privacy Policy

YOUR PRIVACY MATTERS

Privacy Policy

How we handle your information when you shop with us.

This Privacy Policy describes how Viorzali™ and Guangzhou Xiangru Trading Co., Ltd. may collect, use, disclose, and retain personal information when you visit viorzali.com, browse products, place an order, or contact customer support. Our practices are subject to applicable privacy and data-protection laws.

Last updated: October 24, 2026

01. Information We Collect

Depending on how you use our store, we may collect:

Contact information, such as your name, email address, telephone number, and billing or shipping address.
Order details, purchased products, transaction status, delivery information, and customer support correspondence.
Technical information, such as device, browser, IP address, and website usage information where collected.
Marketing preferences, subscription choices, and communication settings.
Information provided when you submit a product question, return request, or report about an order.

02. How We Use Information

We may use information to process orders and payments, arrange delivery, handle returns and refunds, answer questions about products and sizing, maintain store functionality, prevent fraud, improve customer experience, send order-related messages, and meet legal or accounting obligations.

Marketing messages are sent where permitted and in accordance with applicable preferences and consent requirements. You can use an unsubscribe option where available or contact us to update your preferences.

03. Cookies & Similar Technologies

Our website and service providers may use cookies or similar technologies to maintain cart and checkout functions, remember preferences, measure site performance, and improve usability. You may manage some cookies through your browser settings or any consent controls provided on the website. Disabling certain cookies may affect website functionality.

04. Sharing Information

We may share relevant information with service providers that help operate our store, such as e-commerce platform providers, payment processors, shipping carriers, fulfillment partners, customer service tools, security providers, and analytics services.

We may also disclose information when required by law, to protect legal rights, investigate suspected fraud, or support a business transfer. We do not intend to sell personal information in exchange for money. Where applicable law provides additional rights regarding sharing, advertising, or opt-outs, those rights remain available.

05. Security & Retention

We use reasonable measures intended to protect information against unauthorized access, loss, misuse, or disclosure. No online transmission or storage method can be guaranteed completely secure. We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain required records, resolve disputes, and comply with applicable legal obligations.

06. International Processing

Our service providers or fulfillment partners may process information in countries other than your own. Where required by applicable law, appropriate safeguards will be used for international transfers. The protections available to your information may differ depending on the relevant jurisdiction.

07. Your Privacy Choices

Depending on your location and applicable law, you may be entitled to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict specific processing.

To submit a request, email service@viorzali.com. We may ask for information needed to verify your identity and clarify the request before responding.

08. Children's Privacy & Updates

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information, please contact us. We may update this policy when our practices or legal requirements change; the current version will be published on this page.