Contact Us

Questions about your beauty order? Get in touch.

Customer Support

For questions about Viorzali™ press-on nails, product sizing, order status, payment, shipping, delivery, returns, or refunds, please contact our support team using the details below.

Email: service@viorzali.com

Phone: 13113710404

Website: viorzali.com

Hours: 8:00 AM–10:00 PM Daily

How to Contact Us About an Order

To help us identify your order and review your question, please include the following details where applicable:

Your order number and checkout email address.
The product name and quantity involved.
A clear description of your question or concern.
Photos of the product, packaging, or shipping label for damaged, missing, or incorrect items.
The tracking number for delivery-related questions.

Please do not email passwords, full payment card numbers, security codes, or one-time verification codes.

Product & Application Questions

If you need help choosing a nail shape or understanding sizing, include the product link or name. Please check the individual product page for its listed dimensions, materials, package contents, and application instructions.

If a nail product or adhesive causes irritation or discomfort, discontinue use. Seek advice from a qualified healthcare professional if symptoms persist or are serious. Our customer service team can assist with product information but cannot provide medical diagnoses.

Order Changes & Returns

If you need to change or cancel an order, contact us as soon as possible. Changes cannot be guaranteed after fulfillment or shipment preparation begins. For returns, please contact support and wait for instructions before mailing any item. Review our Shipping Policy and Return & Refund Policy for further details.